We've put together a list of the questions we're often asked by our customers and the answers below. We hope it helps answer your queries but, if not please drop us a line or call us and we’ll be happy to assist.
Ordering
Delivery
Returns
Sustainability
No, you dont need an account to order but, there are lots of great reasons for opening an account as it allows you to:
View the staus of your orders and browse through past purchases.
Store your card details safely and securely for a faster checkout experience.
Manage the delivery addresses you frequently use all in one place.
Become part of our community and receive special offers and discounts when avaiable.
We'd love you to join us!
It goes without saying that the safety and security of your personal information, especially your card details, is incredibly important to us.
Nara is fully PCI-compliant, which is the industry standard established by the five largest credit card providers. See pcisecuritystandards.org for further information.
We also have implemented lots of extra security to make sure shopping with us is as safe as it can be. If you’re into techy stuff here are the full details:
PCI-compliant payment processing
Secure on-site and in-app checkout with HTTPS/TLS data encryption
Common fraud attack protection with Wix’s AI and rule-based risk system
3D Secure 2 authentication at checkout for EU card payments
We’re as pleased as punch with our website but, if you’d like help ordering please do call us on +447968 720311 (Mon-Fri 9am-3pm) and we’ll gladly help.
Once your order has been carefully packaged and handed over to the courier we are not able to cancel your order but, we’ll happily help you return the item to us – see our Delivery & Returns Policy for more details.
If you're order has not been handed over to the courier please contact us and we'll see if we can reverse the order for you.
