We know there is a lot to take in but, we’ve tried to make it as short as we can whilst making sure we’ve been as open as we can as to how we handle your data.
We only hold the information because we have to. For example, details of your address so that we deliver your purchases to the right door. The other reason we hold on to your data is to improve the service we provide.
We never sell data and will only every use it legally.
What type of information do we collect?
We collect and store any information you’ve given us via our website or any other way you’ve contacted us. This will include your name, email, password and communications information (potentially stored in your personal profile); payment details (including credit card information); any comments, feedback and product reviews; and any recommendations that we may have for you.
We also collect the techy stuff such as the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information. We do store information as to the goodies you’ve previously purchased from us.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Again, we will never sell this information and will only ever use it legally.
How do we collect information?
Much of the information we collect will be collected directly from you. When you buy something from us, as part of the process we collect personal information such as your name, billing and shipping and email addresses. We also use Google and Facebook to collect usage data. Again, we will only use your personal information for all the right reasons.
Why do we need it?
It’s simple. Without this information we could not be able to:
To register you as a customer,
To process your order and deliver it to your home.
To get in touch with you about changes to our policies including this one, and to ask for your feedback so we can keep a careful eye on how well we are looking after you.
To keep all our business and all its systems ticking over smoothly.
Give you the shopping experience and level of support you’d expect from us.
Share with you exciting new products which we feel you’d like to know about.
Let you know about promotions and special offers or about any service-related hiccups we’re experiencing: if our website is suffering from IT gremlins, for instance.
Create aggregated data which we or our business partners may use to provide and improve our services. Simply put, this is a summary of our customers’ data and means it can’t be used to identify you.
Make sure we comply with any applicable laws and regulations.
Without sounding too repetitive, we’ll only use your data when the law allows us to.
How we keep your data safe, share and disclose personal information.
Our site is hosted on the Wix.com platform so that we can sell our products and services to you. This does mean that your data is handled by Wix.com on our behalf. We contract with Wix.com on terms which ensure that your data is properly protected.
Wix.com stores your personal data on servers in US, Israel and Ireland. It promises us to protect your personal data in the ways required by UK law.
All direct payment gateways offered by us via Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you use an independent payment provider (such as Paypal) to make payment you will be transferred to the payment provider’s site and it will be responsible for the payment details that you enter in that site.
How do we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to ask for your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are small pieces of data stored on your browser. They are typically used to keep track of the settings you have selected and the actions that you have taken on our site.
To provide a great experience for our customers.
To identify our registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of our website.
To ensure our website is secure and safe to use.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, as follows:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful, but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.