TERMS & CONDITIONS
Nara Cambridge
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Our terms
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1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or
end the contract, what to do if there is a problem and other important information. If you think that
there is a mistake in these terms, please contact us to discuss.
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2. Information about us and how to contact us
2.1 Who we are. We are Nara Cambridge Limited a company registered in England and Wales. Our
company registration number is 13564515 and our registered office is at 9a Haverhill Road,
Stapleford, Cambridge, England, CB22 5BX.
2.2 How to contact us. You can contact us by telephoning 07968 720311 or by writing to us
at alexandra@nara-cambridge.com or Nara Cambridge, 9a Haverhill Road, Stapleford, Cambridge,
England, CB22 5BX.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at
the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes
emails.
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3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to
accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and
will not charge you for the product. This might be because the product is out of stock, because we have
identified an error in the price or description of the product or because we are unable to meet a
delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we
accept your order. It will help us if you can tell us the order number whenever you contact us about
your order.
3.4 We only sell to the UK. Our website is for the promotion of our products in the UK but please do
contact us from outside the UK if you are interested in one of our products and we will provide a
personalised quote for shipping.
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4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for
illustrative purposes only. Although we have made every effort to display the colours accurately, we
cannot guarantee that a device's display of the colours accurately reflects the colour of the products.
Your product may vary slightly from those images particularly where a product is hand-made and/or
hand-painted.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on
our website.
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5. Your rights to make changes
We do not currently make changes to our products however, feel free to contact us if you like to
discuss a change before you order. We will let you know if the change is possible. If it is possible,
we will let you know about any changes to the price of the product, the timing of supply or anything
else which would be necessary as a result of your requested change and ask you to confirm whether
you wish to go ahead with the change. If we cannot make the change or the consequences of making
the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to
end the contract).
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6. Our rights to make changes
We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect
your use of the product.
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7. Providing the products
7.1 Delivery costs. The costs for UK delivery will be as displayed to you on our website. International
shipping quotes must be requested by email. Please note, quotes for international delivery will not
include taxes, duties or other costs levied by the destination country. These must be settled by the
buyer.
7.2 When we will provide the products. During the order process we will let you know when we will
provide the products to you and will deliver them to you as soon as reasonably possible and in any
event within 30 days after the day on which we accept your order.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an
event outside our control, we will contact you as soon as possible to let you know and we will take steps
to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the
event, but if there is a risk of substantial delay you may contact us to end the contract and receive a
refund for any products you have paid for but not received.
7.4 Collection by you. If you have asked to collect the products from our premises, you can collect them
from us at any time during our working hours of 9am to 2pm on weekdays (excluding public holidays).
7.5 If you are not at home when the product is delivered. If no one is available at your address to take
delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a
failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will
contact you for further instructions and may charge you for storage costs and any further delivery
costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or
collection we may end the contract and charge you reasonable compensation for the net costs we will
incur as a result.
7.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss
the delivery deadline for any goods, you may treat the contract as at an end straight away if any of the
following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant
circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was
essential.
7.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away,
or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which
must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late
delivery under clause 7.7 or clause 7.8, you can cancel your order for any of the goods or reject goods
that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all
of them), unless splitting them up would significantly reduce their value. After that we will refund any
sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they
are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or
collection. Please call customer services on 07968 720311 or email us at
7.10 When you become responsible for the product. A product will be your responsibility from the time
we deliver the product to the address you gave us, or you collect it from us.
7.11 When you own a product. You own a product once we have received payment in full.
7.12 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a
product to:
(a) update the product to reflect changes in relevant laws and regulatory requirements;
(b) make changes to the product as requested by you or notified by us to you (see clause 6).
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8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on
what you have bought, whether there is anything wrong with it, how we are performing and when you
decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the
contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are
going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a
refund if you are within the cooling-off period, but this may be subject to deductions.
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a
contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you
in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed because of events outside
our control;
(c) you have a legal right to end the contract because of something we have done wrong (including
because we have delivered late (see clause 7.7).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before the goods are delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will
end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to return products.
9.1 Our Delivery and Returns Policy. Our Delivery and Returns Policy summarizes our position in relation to returns and gives you details of how to return products.
9.2 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances [(including where you are exercising your right to change your mind)] you
must pay the costs of return.
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9.3 How we will refund you. We will refund you the price you paid for the products by the method you
used for payment. However, we may make deductions from the price, as described below.
9.4 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive
delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are. exercising your right to change your mind your refund will be made within 14 days from the day on which we receive the product back from you.
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10. If there is a problem with the product
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07968 720311 or write to us
at alexandra@nara-cambridge.com or Nara Cambridge, 9A Haverhill Road, Stapleford,
Cambridgeshire, CB22 5BX.
10.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject
products you must either return them in person to where you bought them, post them back to us , at our option provide us with adequate photographic evidence of the product and the packaging or
(if they are not suitable for posting) allow us to collect them from you. We will pay the costs
of collection. Please call customer services on 07968 720311 or email us at
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11. Price and payment
11.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the
product advised to you is correct. However please see clause 11.3 for what happens if we discover an
error in the price of the product you order.
11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of
the products we sell may be incorrectly priced. We will normally check prices before accepting your
order so that, where the product's correct price at your order date is less than our stated price at your
order date, we will charge the lower amount. If the product's correct price at your order date is higher
than the price stated to you, we will contact you for your instructions before we accept your order. If
we accept and process your order where a pricing error is obvious and unmistakeable and could
reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.3 When you must pay and how you must pay. We accept payment with Visa, Mastercard, American
Express, Union Pay, JCB, Diners, Cartes Bancaires, Discover, Visa Electron, Maestro, PayPal, Apple Pay.
You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
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12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these
terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is
obvious that it will happen or if, at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This
includes liability for death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your
legal rights in relation to the products including the right to receive products which are: as described
and match information we provided to you and any sample or model seen or examined by you; and of
satisfactory quality; fit for any particular purpose made known to us; and for defective products under
the Consumer Protection Act 1987.
12.3 We are not liable for business losses. We only supply the products for domestic and private use. If
you use the products for any commercial, business or re-sale purpose we will have no liability to you for
any loss of profit, loss of business, business interruption, or loss of business opportunity.
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13. How we may use your personal information
13.1 How we may use your personal information. We will only use your personal information as set out
in our Privacy Policy.
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14. Other important terms
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under
these terms to another organisation. We will always tell you in writing if this happens and we will
ensure that the transfer will not affect your rights under the contract.
14.2 You need our consent to transfer your rights to someone else (except that you can always
transfer our guarantee). You may only transfer your rights or your obligations under these terms to
another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of
these terms operates separately. If any court or relevant authority decides that any of them are
unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in taking
steps against you in respect of your breaking this contract, that will not mean that you do not have to
do those things and it will not prevent us taking steps against you at a later date. For example, if you
miss a payment and we do not chase you but we continue to provide the products, we can still require
you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are
governed by English law and you can bring legal proceedings in respect of the products in the English
courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the
Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect
of the products in either the Northern Irish or the English courts. If you live outside the UK different rules may apply.
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